Table of Contents

Before you email us with an enquiry about the online application system, please check that the answer to your question is not below.

What do I do if my referees have not received the email asking them to submit a letter of recommendation?

Please ask your referee to check their spam folder, as the email may have been inadvertently filtered by the receiving server.

If they still do not have the email, please ask them to send their letter of recommendation to the Graduate Program Office by email.

Please remember that you DO NOT have to wait for both of your referees to submit their letters of recommendation before you submit your application. Please submit your application early to facilitate a fast review process.

How can I submit my GRE certificate?

Please scan your GRE certificate and upload this to your online application, under the Documents section. Both English proficiency certificates and GRE score certificates can be uploaded under the tab "English Certificate".

What do I do if I do not have a certificate proving my English ability?

If you are a German or English native speaker, you do not need to provide us with proof of your English. If you are not a native German or English speaker, then you need to provide evidence of your English ability.

If you are not able to obtain a TOEFL or IELTS certificate, but have another similar qualification, please upload this instead. If you have no formal proof of your English ability, but your education was in English then please upload a PDF document from your University (or Director of Studies) in which this is stated.

If you have no formal proof of your English ability AND your education was not in English, then you may submit your application without providing proof however, please be aware that this will disadvantage your application.

What do I do if I have made a mistake in my online application?

This applies to referee information or if you have already submitted your application.

Please send us an email with the following information:
- Your first name
- Your surname
- Your login email address
- A description of the problem (if the referee address is wrong, be sure to tell us which referee etc).

If the mistake is not in the referee information OR you hae not yet submitted your application then you should be able to correct the mistake yourself using the "edit" function.

What do I do if I cannot upload my documents to the online system?

Please check that you have your file in the correct format. This should be a PDF file. Then you should check that the size of your PDF file does not exceed 3 MB.

If your file is in the wrong format or too large, you will have to modify it and then try to upload it again in the new size/format.

If you did not find an answer to your question after checking the list above, please send us an email.